FAQs

What if I tell you that dates is not the answer. Unlike other dating agencies or matchmaking companies that only focus on giving you dates, we focus on helping you achieve your dating goals and relationship objectives.

Lunch Actually does not show your picture to your potential date, and vice versa. When arranging for you to meet your date in a restaurant, your last name and telephone number are both kept confidential as well. After your date, it is both of your prerogatives to decide whether you wish to exchange last names and contact details.

Our members are very much like you. They are busy, active and down-to-earth single professionals seeking long-term relationships. Many of our members would never use less discreet dating platforms, as they are in high-ranking positions at work, and they have a need for discretion and privacy. Our clients comprise single, busy, eligible professionals and executives from various industries, from banking. Majority of them is from their late-20s to mid-30s; they are successful professionals who are seriously looking for that special someone.They are 70% Degree holder, and 19% Masters and PhD holder.

You may also meet for an afternoon tea or after-work drink, or even for brunch on the weekend. Ultimately, we work according to your schedule, and you dictate the time of your dates!

Our service is very different from the blind dates your friends arrange for you, because we hand pick your dates from the hundreds of singles in our membership base. Importantly, we equip you with the right knowledge and tools to maximize your success. Your well-intentioned friends, on the other hand, tend to introduce you to people who are simply single and available, with little to no thought about whether the two of you suit each other.

Good question. The founder of Lunch Actually Violet Lim has been certified by the Matchmaking Institute in New York, an institute started by one of the most established modern-day matchmakers in US, Lisa Clampitt. All our consultants are trained in this proven system of matchmaking. We are also truly passionate about our work and have done extensive research and studies to develop a proven and effective dating system to help discerning singles find relationship success.

The price of the membership depends on your profile, as well as your dating and relationship goal. Our experienced matchmaker will customise your personalised Dating Success Program that will maximise your chances for relationship success. Please contact us and request an appointment with our matchmaker today.

It's not possible to offer coaching and/or matching services that are professionally conducted, selective and personalized for each client at such a cheaper rate. Advertising and staff are large costs. Specifically, we employ skilled and experienced consultants and coaches and allow them to invest considerable amounts of time in dealing with members on an individual and personal basis.

Lunch Actually accepts payment through cash, NETS, cheque and all major credit cards.

3 Days Cooling Down Period: Within three (3) calendar days from the date of payment, if you wish to cease your membership, LA will return to you the membership fee less the administration fees.

6 Months No Match Policy: If LA is unable to find any matches that are within your stated Basic Criteria within a period of six (6) months following the date of our receipt of all the relevant documents stated above, you may request for a termination of the membership and LA will return to you 70% of the membership fees paid, plus 7% GST.

This policy shall no longer apply if:

• you have been presented with a match within your stated Basic Criteria
• you have refined your Basic Criteria after sign up
• you have rejected a match within your stated Basic Criteria
• you get married, engaged or attached during the membership term
• you are relocating and/or you are travelling out of the country for the majority of the 6 months period
• you have put your membership on during the 6 months period

All membership fees paid to LA are NON-REFUNDABLE and NON-TRANSFERABLE . In the event that your validity period has expired and the guaranteed dates are not completed, LA reserves the right to extend the validity period by 1 year or replace or substitute with products and services of similar value within LA.

Mode of refund will be by cheque or bank transfer. Refunds will be processed within 8-10 weeks upon final management approval.

For Dating Success Program Packages:

1 Month No Dating Program Policy: If we have not delivered any dating program for you within a period of one (1) month following the date of our receipt of all the relevant documents required, you may request for a refund and termination of membership and LA will return to you 70% of the membership fees paid, plus 7% GST.

After you have gone out for the first dating program, all membership fees paid to are non-refundable and non-transferable.

As we do not position ourselves as a marriage agency, we do not measure our success rate by marriages. Also, not every client would come back to us to let us know that they are attached, so we don't have the numbers of serious relationships of our clients accurately. An alternative, but also good measure of our success is how our members rate our matches - and 85% of the matches made by us have been rated as satisfactory to excellent by our members. Now, we hear of good news from our clients every week - be it a successful couple or a marriage, or sometimes even a LAB - Lunch Actually Baby! :) Our goal is to create 1 million happy marriages - and through our personalized coaching services, we have also helped thousands of singles find a fulfilling and lasting relationships, even with other singles who are not in our database.

Lunch Actually prides itself for its professional and highly personalized service. As a pioneer in the dating industry in Asia, Lunch Actually has invested heavily in its customer relationship management systems and training for our staff to deliver high quality service to the people we serve. To further assure clients of our business integrity and ability to deliver quality service, we are also a CASETRUST accredited company.